Welcome to the Tech for Non-Techies podcast

Money isn’t enough to hire the best product teams. If you want to hire great people to build your product, you need to convince them that your vision has potential. To do this, techies and non-techies alike need to come prepared.

Learning notes:

• A product is a solution to a problem someone is experiencing. You use Uber to get from A to B, not because you want to use an app.
• Great outsourced product teams like the Evil Martians will question your assumptions and want to validate your idea. If a product team doesn’t ask you any questions and just wants to take your money, they are probably not very good, and so you should not work with them.
• To prepare to work with a great product team, research the problem you are solving and your target users. This research will also be useful if you are fundraising or applying for accelerators.
• User and problem research is also relevant if you want to get a job in a tech business, invest in tech or lead digital transformation. This...

Jennifer Byrne studied Psychology at university and went on to become the Chief Technology Officer of Microsoft US. Listen to this episode to learn how this liberal arts graduate transitioned into tech and became one of the most senior people in the industry. 

Learning notes from this episode:

• "You have to understand the difference between acquiring digital context versus digital fluency. Context means seeing the bigger picture of how things connect together, but not necessarily understanding the detail," says Jennifer.
• Jennifer says that it is impossible to know everything about technology, even when you are at the top. Instead, she says understand the broad context of how tech products get made and do deep dives into areas that interest you.
• As a CTO you have to think strategically: what problem are we solving? How can technology be applied to this problem? 
• Good CTOs must connect technology strategy to drive business decisions.

Follow Jennifer...

Consumer facing tech businesses like Uber aren’t just competing with other firms that provide a similar service. They’re competing with everything that vies for your attention.

This is why B2C tech businesses tend to be more innovative, better at design thinking and take inspiration from a wider pool than their enterprise tech counterparts.

Learning notes:

• The Attention Economy refers to products which compete for consumers’ attention, which widens the competitive landscape exponentially. Uber isn’t just competing with Lyft, or your feet. Going out competes with staying in, so sometimes you’re choosing between an Uber to a party or Tindering at home. 

• Smart B2B companies are taking inspiration from consumer innovation. The innovation team at Barclays asked if Domino’s Pizza could track customer orders, why couldn’t Barclays could keep borrowers up to date with the progress of their loans?  
• If you’re working on...

95% of new products fail, according to Harvard Business School professor Clayton Christensen. But, usually this isn't because they are badly made, but because they don't solve the right problem.

Before you delve into product development, define the problem you are solving. In this episode, you'll learn from Thomas Wedell-Wedellsborg, author of What's Your Problem and Innovation As Usual, about how to reframe problem solving in business and in life.

Learning notes:

• Non-techies can play an important role on product teams by being focussed on the problem they are solving, because they are less likely to get stuck in the weeds of building.
• Not all problem solving needs fancy technology. Often, small changes in design can have a big impact, at a much lower cost. 
• Being focussed on the problem is vital at the start of product development, and as your product matures. Keep analysing how people use it to see if you're still solving the right problem.

To learn key technology...

Working in innovation at a large company can be a great way to join the tech boom for non-techies. But what do you do when you get there? 

Innovation leaders have a wide range of backgrounds. Some have deep tech expertise, and others are marketing pros. The innovation path a company has chosen determines the background of the person who'll lead it.

Learning notes: 

• There are 6 paths to innovation: private, public, incremental, breakthrough, product and process.
• Breakthrough innovation is when a company asks itself: we need to do something completely different. What is that thing? How do we do it?
• Public innovation is tied to marketing and how customers see the brand.
• Private innovation doesn't leave the company's walls until it is ready to be commercialised and often comes with patent protection (think biotech businesses).

If you want to learn more about the paths to innovation and how to apply them to business and life, get Sophia's e-book:

Innovate, But...

What’s technology for? Tech products can make our lives better and make businesses a lot of money. But, without a focus on the user and on the business, technology is an academic project at best, or just an expensive hobby.

In this episode, you’ll hear from Elisabeth Bohlmann, VP of strategy at December Labs, a product and development studio that works with corporates like Google, and start-ups to validate ideas and build products.

Learning notes from this episode:

• If you don't have a technical background, learning from other people who are succeeding in tech but aren't techies, is often the best way to learn. They can anticipate your questions and mistakes much better than someone who has been coding since they were 8.
• Before hiring developers, always validate your ideas and create a prototype with designers. Design thinking is central to tech.
• Whether you're working in a start-up or a corporate, think about business needs first and then find out...

You’ve probably heard the term cloud computing, but like most non-techies, you’re not sure what it means. In this episode, you’ll learn what it is and how businesses use it to solve problems.

You’ll learn from DJ Johnson, who works at Microsoft Azure. DJ started his career as an NBA player and transitioned into a career in tech.

Learning notes from this episode:

• Cloud computing allows businesses to rent space to store data. Previously, companies had to store data on their own servers, which was much more expensive.
• The two biggest players in cloud computing are Amazon Web Services and Microsoft Azure.
• As a non-techie, first identify business problems and then see if technology can fix them.
• For example, during Covid when suddenly many people ended up working from home, one of DJ’s clients suffered from major time lags in their communications. Their internal messenger service was taking 3 days to deliver a message! This was making customers...

Why do some products go viral and others die a quiet death? The answer lies in growth hacking. 

Growth hacking is a type of marketing that combines working on the product, which is an inside job, and working on promotion, which is an outside job. It is a new discipline born with the tech sector, and growing in popularity today.

Learning notes from this episode:

• The Dropbox growth hacking case study is still seen as the Holy Grail in the sector. The team created a double referral program to grow 3900% in just 15 months.

• A growth hacking effort is always done by a multi-disciplinary team, and will often involve a product manager, a designer, a community manager, engineers, someone with a marketing or PR background, and maybe a data scientist.

• Traditional marketing is outside facing: billboards, TV ads and articles in the press.  Growth hacking is different because it looks at the inside of the product, and adjusts it to grow users and revenue.

• PR...

Space tech developments aren’t just a battle between middle aged billionaires. Nor is it a Cold War leftover. 

The technologies we use every day to watch TV and hail a taxi rely on connections in space. As the cost of space tech falls, and VC investment in the sector rises, the opportunities for business and consumer innovation open up.

Listen to this episode with Dr James Lambert, Head of Operations at private space tech company Pulsar Fusion, to get an overview of this fascinating industry.

Learning notes:

• The cost of getting satellites into space is falling, which means more companies are using space technology.
• Space tech is particularly useful to scan images of the Earth to answer specific questions, such as: where shall we mine for gold?
• The companies that can reduce the cost of getting satellites into space or connecting space hardware with Earth level software, are those getting the most interest from investors today.
• Innovations by private space companies,...