After about a year of working with developers, a designer and a community manager to build Enty products, I started feeling pretty good about myself. After all, I started out with no idea about how apps or algorithms, and here I was with both. I even had a happy team. Go me!
So I decided that we should all do a review of our progress and team practices. Give me feedback, I said! Don't hold your fire, I encouraged.
Well. Ahem. They didn't.
The result - I wanted to crawl under my bed and quietly drown in my tears, surrounded by pizza crumbs and Twix wrappers.
The problem that everyone, EVERYONE, told me was that they didn't really understand what we were trying to achieve. We were all working hard, producing new features and pushing out new releases, but my team saw no direction. The chaos was further exacerbated by the total lack of documentation, which meant we created new things pretty much at random. Everyone was frustrated.
I realised I had a full blown rebellion on my hands, and...